SHIPPING & RETURNS
SHIPPING POLICY
We currently ship domestically from Michigan to all states in the U.S. except for the following locations:
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Alabama
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Indiana
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Vermont
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Wisconsin
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Arkansas
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Rhode Island
Cities/Counties where kratom is banned:
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San Diego, California
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Jerseyville, Illinois
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Sarasota County, Florida
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Oceanside, California
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Ontario, Oregon
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Union County, Mississippi
RETURNS POLICY
Your satisfaction is our priority!
If you’re not completely happy with your purchase, we’re here to help.
Return Period:
You have [30 days] from the date of receipt to return your item for a full refund or exchange.
Eligibility:
To be eligible for a return, your item must be:
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Unused and in the same condition as received
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In its original packaging, with all tags attached
How to Initiate a Return:
To start a return, please contact us at [your email/contact form link]. Include your order number and reason for the return. We will provide you with return instructions and a shipping label if applicable.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [7-10 business days].
Exchanges:
If you would like to exchange your item for a different size or color, please contact us for assistance.
Non-Returnable Items:
Certain items, such as [list any non-returnable items, e.g., final sale items, opened software, etc.], are not eligible for return.
If you have any questions about our shipping and returns policy, feel free to reach out to us.
Thank you for choosing us!